We have been very excited about carrying a great event “Operational Excellence in the Government” with our amazing partner OpenText (The leader in Enterprise Information Management worldwide) in Nile Ritz Carlton, Egypt along with our distinguished Government sector attendees. We have been highly engaged with diverse sectors in the past years to deliver efficient digital transformation experiences and the government sector has been working hard to provide citizens with impactful digital experiences, especially after COVID 19.

Event Speakers:

Main conversation has addressed “Enterprise Information Management” solutions and how they set the groundwork for advancement and innovation in the public sector. The ability of organizations to achieve their digital transformation goals requires appropriate definition of the strategy and purpose before starting the digital transformation journey, every organization is different and how success is defined and realized needs your technology partner to deliver the right guidance.

We have been privileged to have Dr. Mahmoud Ossman, CTO, Ministry of Communications and Information Technology (MCIT) as our key customer speaker in the event to talk about ASSET latest implementation in MCIT and highlight how the ministry has managed to cut down costs and optimize performance across all ministry entities by implementing ARROW Correspondence Management System built on OpenText Content Suite.

The ultimate objective for the government sector is to deliver better citizen experiences through boosting productivity and efficiency of government employees by running competent automation processes, optimizing collaboration, and providing an omni-channel approach towards citizen communication. We discussed some of the core technology approaches towards achieving these goals through building paperless frameworks, citizen experience management, ARROW Correspondence Management solution, digital process automation and AI-Assisted analytics.

The discussions have opened up many queries and excitement among our attendees who contribute largely to leading the way for applying digital transformation initiatives inside their organizations.