Transform Insights,

Automate Processes

Case Study Highlights

  • Created a central ECM platform that can scale to support the entire Egyptian government
  • Digitized almost 200,000 documents and counting on a secure ECM repository
  • Reduced MCIT’s operational costs for printing, handling and archiving paper by 80 percent
  • Cut the average time for MCIT to handle correspondence by 80 percent
  • Strengthened data governance and regulatory compliance processes

MCIT offers a wide range of services to other government departments, including deploying IT platforms, issuing digital devices, launching new websites, and more. To request these services,
Government employees previously filled out paper forms, which were mailed and routed internally to the appropriate MCIT department for action—a time-consuming approach that drove up costs and complicated data governance and regulatory compliance processes.

“Manual processes—including printing, mailing, and storing paper—were driving up costs and consuming our employees’ most valuable resource: time,” explains Dr. Osman. “To enable automation, we targeted an enterprise content management [ECM] solution. We were looking for one platform with the security, scalability and performance to support MCIT, and eventually the whole Egyptian government.”


After a thorough evaluation of proposals from leading vendors, MCIT selected ECM specialist ASSET to build a central, secure and scalable document management platform.

Powered by OpenText Extended ECM Platform and ASSET solutions for document capture and correspondence management, the solution also includes OpenText AppWorks—a low-code platform for building automated business processes

“We were very impressed by ASSET’s successful track-record in large and complex ECM projects for other governments in the region,” comments Dr. Osman. “By combining their custom developed ARROW Correspondence Management System with the cutting-edge OpenText Extended ECM Platform, ASSET proposed a solution that met all our technical and operational requirements. We can now incorporate documents from all channels—paper
and digital—and manage them according to standardized, digital workflows.”

Working with ASSET, MCIT created a unified document taxonomy comprising more than 100 document types, designed to support all use cases at MCIT and at all other government ministries and departments. The solution includes a custom process for document capture, with scanning and barcoding to link paper documents to digital records, as well as advanced search and reporting capabilities.

By partnering with ASSET to deploy OpenText solutions, MCIT has taken the first important step towards its process automation goal. The organization has now fully digitized correspondence between its stakeholders and internal teams, helping to save time and reduce costs. Looking ahead, the organization plans to build on these efficiencies, and harness digital data from the OpenText platform to enable an online service catalog.


To date, ASSET has helped MCIT to migrate almost 200,000 paper documents to Extended ECM, comprising millions of pages in total. As work continues on its pilot project, MCIT is confident it has found the optimal combination of expert partners and enterprise-class solutions to drive the Digital Egypt transformation.

“We now have a digital platform that makes it easier to correspond with MCIT and request government services, and we’re enhancing the platform using agile development methodologies,” Dr. Osman concludes.OpenText solutions—delivered by ASSET—will play a key role in Egypt’s e-government transformation. We look forward to continuing our collaboration to enhance services for citizens and businesses across the country.”